Question 1

Which countries do you ship to?

Accepted Answer

We ship worldwide using the international logistics service DHL

Question 2

Are your shipments insured?

Accepted Answer

Yes, shipment insurance is included in the invoice by default to ensure the safety of your goods

Question 3

Who pays for the shipping?

Accepted Answer

Shipping costs are covered by the client

Question 4

Can I use my own shipping company?

Accepted Answer

Yes, please coordinate this with your manager

Question 5

How long does delivery take?

Accepted Answer

Delivery time depends on the shipping option and destination: express delivery takes 1–3 business days, standard delivery takes 3–5 business days after shipment

Question 6

How can I track my order?

Accepted Answer

After shipment, we will send you a DHL tracking number so you can track the delivery status

Question 7

What should I do if the goods are damaged during delivery?

Accepted Answer

If you notice any damage to the goods upon delivery, please contact our manager immediately to report the incident.

Please take photos or videos of the damage and keep the original packaging. This is required for a prompt resolution with the logistics company

Question 8

Do you provide warranty repair for your jewelry?

Accepted Answer

Yes. If a manufacturing defect is identified during the warranty period, we will repair the item at our expense. Full conditions are available on the Warranty Terms page.

Question 9

How can I repair or replace jewelry under warranty?

Accepted Answer

Please contact your manager, provide photos/videos and a brief description of the issue — we will coordinate the next steps and the conditions for sending the item for repair or replacement

FAQ